";
$chart = new WHMCSChart();
if( $period == 'Yesterday' )
{
$date = "date LIKE '" . date('Y-m-d', mktime(0, 0, 0, date('m'), date('d') - 1, date('Y'))) . "%'";
}
else
{
if( $period == "This Week" )
{
$last_monday = strtotime("last monday");
$next_sunday = strtotime("next sunday");
$date = "date>='" . date('Y-m-d', $last_monday) . "' AND date<='" . date('Y-m-d', $next_sunday) . " 23:59:59'";
}
else
{
if( $period == "This Month" )
{
$date = "date LIKE '" . date('Y-m-') . "%'";
}
else
{
if( $period == "Last Month" )
{
$date = "date LIKE '" . date('Y-m-', mktime(0, 0, 0, date('m') - 1, date('d'), date('Y'))) . "%'";
}
else
{
$date = "date LIKE '" . date('Y-m-d') . "%'";
}
}
}
}
$newtickets = get_query_val('tbltickets', "COUNT(id)", $date);
$clientreplies = get_query_val('tblticketreplies', "COUNT(id)", $date . " AND admin=''");
$staffreplies = get_query_val('tblticketreplies', "COUNT(id)", $date . " AND admin!=''");
$hours = array( );
$replytimes = array( '1' => '0', '2' => 0, '4' => '0', '8' => '0', '16' => '0', '24' => '0' );
$avefirstresponse = '0';
$avefirstresponsecount = '0';
$opennoreply = '0';
$result = full_query("SELECT id,date,(SELECT date FROM tblticketreplies WHERE tblticketreplies.tid=tbltickets.id AND admin!='' LIMIT 1) FROM tbltickets WHERE " . $date . " ORDER BY id ASC");
while( $data = mysql_fetch_array($result) )
{
$ticketid = $data[0];
$dateopened = $data[1];
$datefirstreply = $data[2];
$datehour = substr($dateopened, 11, 2);
$hours[$datehour]++;
if( !$datefirstreply )
{
$opennoreply++;
}
else
{
$timetofirstreply = strtotime($datefirstreply) - strtotime($dateopened);
$timetofirstreply = round($timetofirstreply / (60 * 60), 2);
$avefirstresponse += $timetofirstreply;
$avefirstresponsecount++;
if( $timetofirstreply <= 1 )
{
$replytimes[1]++;
}
else
{
if( 1 < $timetofirstreply && $timetofirstreply <= 4 )
{
$replytimes[2]++;
}
else
{
if( 4 < $timetofirstreply && $timetofirstreply <= 8 )
{
$replytimes[4]++;
}
else
{
if( 8 < $timetofirstreply && $timetofirstreply <= 16 )
{
$replytimes[8]++;
}
else
{
if( 16 < $timetofirstreply && $timetofirstreply <= 24 )
{
$replytimes[16]++;
}
else
{
$replytimes[24]++;
}
}
}
}
}
}
}
$avefirstresponse = round($avefirstresponse / $avefirstresponsecount, 2);
$avereplieschartdata = array( );
$avereplieschartdata['cols'][] = array( 'label' => 'Timeframe', 'type' => 'string' );
$avereplieschartdata['cols'][] = array( 'label' => "Number of Tickets", 'type' => 'number' );
if( 0 < $replytimes[1] )
{
$avereplieschartdata['rows'][] = array( 'c' => array( array( 'v' => "0-1 Hours" ), array( 'v' => $replytimes[1], 'f' => $replytimes[1] ) ) );
}
if( 0 < $replytimes[2] )
{
$avereplieschartdata['rows'][] = array( 'c' => array( array( 'v' => "1-4 Hours" ), array( 'v' => $replytimes[2], 'f' => $replytimes[2] ) ) );
}
if( 0 < $replytimes[4] )
{
$avereplieschartdata['rows'][] = array( 'c' => array( array( 'v' => "4-8 Hours" ), array( 'v' => $replytimes[4], 'f' => $replytimes[2] ) ) );
}
if( 0 < $replytimes[8] )
{
$avereplieschartdata['rows'][] = array( 'c' => array( array( 'v' => "8-16 Hours" ), array( 'v' => $replytimes[8], 'f' => $replytimes[8] ) ) );
}
if( 0 < $replytimes[16] )
{
$avereplieschartdata['rows'][] = array( 'c' => array( array( 'v' => "16-24 Hours" ), array( 'v' => $replytimes[16], 'f' => $replytimes[16] ) ) );
}
if( 0 < $replytimes[24] )
{
$avereplieschartdata['rows'][] = array( 'c' => array( array( 'v' => "24+ Hours" ), array( 'v' => $replytimes[24], 'f' => $replytimes[24] ) ) );
}
$averepliesargs = array( );
$averepliesargs['title'] = "Average First Reply Time";
$averepliesargs['legendpos'] = 'right';
$hourschartdata = array( );
$hourschartdata['cols'][] = array( 'label' => 'Timeframe', 'type' => 'string' );
$hourschartdata['cols'][] = array( 'label' => "Number of Tickets", 'type' => 'number' );
foreach( $hours as $hour => $count )
{
$hourschartdata['rows'][] = array( 'c' => array( array( 'v' => $hour ), array( 'v' => $count, 'f' => $count ) ) );
}
$hoursargs = array( );
$hoursargs['title'] = "Tickets Submitted by Hour";
$hoursargs['xlabel'] = "Number of Tickets Submitted";
$hoursargs['ylabel'] = 'Hour';
$hoursargs['legendpos'] = 'none';
echo "\n
\n\n\n\nNew Tickets\n " . $newtickets . " \n | \n\n\nClient Replies\n " . $clientreplies . " \n | \n\n\nStaff Replies\n " . $staffreplies . " \n | \n\n\nTickets Without Reply\n " . $opennoreply . " \n | \n\nAverage First Response\n " . $avefirstresponse . " Hours \n | \n
\n
";
echo "
| ";
echo $chart->drawChart('Pie', $avereplieschartdata, $averepliesargs, '500px', "100%");
echo " | ";
echo $chart->drawChart('Bar', $hourschartdata, $hoursargs, '600px', "100%");
echo " |