getTickets($criteria);
}
public function getTickets($criteria = array( ))
{
global $aInt;
$tagjoin = $criteria['tag'] ? " INNER JOIN tbltickettags ON tbltickettags.ticketid=tbltickets.id" : '';
$query = " FROM tbltickets" . $tagjoin . " INNER JOIN tblticketdepartments ON tblticketdepartments.id=tbltickets.did LEFT JOIN tblclients ON tblclients.id=tbltickets.userid";
$filters = $this->buildCriteria($criteria);
if( count($filters) )
{
$query .= " WHERE " . implode(" AND ", $filters);
}
$result = full_query("SELECT COUNT(tbltickets.id)" . $query);
$data = mysql_fetch_array($result);
$this->getPageObj()->setNumResults($data[0]);
$query .= " ORDER BY " . $this->getPageObj()->getOrderBy() . " " . $this->getPageObj()->getSortDirection();
if( $this->getPageObj()->isPaginated() )
{
$query .= " LIMIT " . $this->getQueryLimit();
}
$tickets = array( );
$result = full_query("SELECT tbltickets.*,tblticketdepartments.name AS deptname,tblclients.firstname,tblclients.lastname,tblclients.companyname,tblclients.groupid" . $query);
while( $data = mysql_fetch_array($result) )
{
$id = $data['id'];
$ticketnumber = $data['tid'];
$did = $data['did'];
$deptname = $data['deptname'];
$puserid = $data['userid'];
$name = $data['name'];
$email = $data['email'];
$date = $data['date'];
$title = $data['title'];
$message = $data['message'];
$tstatus = $data['status'];
$priority = $data['urgency'];
$rawlastactivity = $data['lastreply'];
$flag = $data['flag'];
$adminread = $data['adminunread'];
$firstname = $data['firstname'];
$lastname = $data['lastname'];
$companyname = $data['companyname'];
$groupid = $data['groupid'];
$adminread = explode(',', $adminread);
$this->addTagCloudID($id);
$unread = in_array(WHMCS_Session::get('adminid'), $adminread) ? 0 : 1;
$alttitle = '';
$title = trim($title);
if( !$title )
{
$title = " - " . $aInt->lang('emails', 'nosubject') . " - ";
}
if( 80 < strlen($title) )
{
$alttitle = $title . "\n";
$title = $this->getSummary($title, 80);
}
$alttitle .= $this->getSummary($message, 250);
$flaggedto = '';
if( $flag == $_SESSION['adminid'] )
{
$showflag = 'user';
}
else
{
if( $flag == 0 )
{
$showflag = 'none';
}
else
{
$showflag = 'other';
$flaggedto = getAdminName($flag);
}
}
if( $flaggedto )
{
$deptname .= " (" . $flaggedto . ")";
}
$date = fromMySQLDate($date, 1);
$lastactivity = fromMySQLDate($rawlastactivity, 1);
$tstatus = $this->getStatusColour($tstatus);
$lastreply = $this->getShortLastReplyTime($rawlastactivity);
$clientinfo = $puserid != '0' ? $aInt->outputClientLink($puserid, $firstname, $lastname, $companyname, $groupid) : $name;
$tickets[] = array( 'id' => $id, 'ticketnum' => $ticketnumber, 'priority' => $priority, 'department' => $deptname, 'subject' => $title, 'textsummary' => $alttitle, 'clientname' => $clientinfo, 'status' => $tstatus, 'lastreply' => $lastreply, 'unread' => $unread );
}
return $tickets;
}
private function buildCriteria($criteria)
{
$filters = array( );
$status = isset($criteria['status']) ? $criteria['status'] : '';
$ticketid = isset($criteria['ticketid']) ? $criteria['ticketid'] : '';
$deptid = isset($criteria['deptid']) ? $criteria['deptid'] : '';
$subject = isset($criteria['subject']) ? $criteria['subject'] : '';
$email = isset($criteria['email']) ? $criteria['email'] : '';
$client = isset($criteria['client']) ? $criteria['client'] : '';
$clientid = isset($criteria['clientid']) ? $criteria['clientid'] : '';
$clientname = isset($criteria['clientname']) ? $criteria['clientname'] : '';
$subject = isset($criteria['subject']) ? $criteria['subject'] : '';
$tag = isset($criteria['tag']) ? $criteria['tag'] : '';
$flag = isset($criteria['flag']) ? $criteria['flag'] : '';
$notflaggedto = isset($criteria['notflaggedto']) ? $criteria['notflaggedto'] : '';
if( $client )
{
if( is_numeric($client) )
{
$clientid = $client;
}
else
{
$clientname = $client;
}
}
$deptids = $this->getAdminsDeptIDs();
$filters[] = "tbltickets.did IN (" . db_build_in_array($deptids) . ")";
$statusfilter = array( );
if( $status == "Awaiting Reply" || $status == 'awaitingreply' || $status == '' )
{
$result = select_query('tblticketstatuses', 'title', array( 'showawaiting' => '1' ));
while( $data = mysql_fetch_array($result) )
{
$statusfilter[] = $data[0];
}
$filters[] = "tbltickets.status IN (" . db_build_in_array($statusfilter) . ")";
}
else
{
if( $status == "All Tickets" || $status == 'all' || $status == 'any' )
{
}
else
{
if( $status == "All Active Tickets" || $status == 'active' )
{
$result = select_query('tblticketstatuses', 'title', array( 'showactive' => '1' ));
while( $data = mysql_fetch_array($result) )
{
$statusfilter[] = $data[0];
}
$filters[] = "tbltickets.status IN (" . db_build_in_array($statusfilter) . ")";
}
else
{
if( $status == "Flagged Tickets" || $status == 'flagged' )
{
$result = select_query('tblticketstatuses', 'title', array( 'showactive' => '1' ));
while( $data = mysql_fetch_array($result) )
{
$statusfilter[] = $data[0];
}
$filters[] = "tbltickets.status IN (" . db_build_in_array($statusfilter) . ") AND flag=" . (int) $_SESSION['adminid'];
}
else
{
$filters[] = "tbltickets.status='" . db_escape_string($status) . "'";
}
}
}
}
if( $clientid || $subject || $email || $clientname )
{
}
else
{
if( !checkPermission("View Flagged Tickets", true) )
{
$filters[] = "(flag=" . (int) $_SESSION['adminid'] . " OR flag=0)";
}
}
if( $ticketid )
{
$filters[] = "tbltickets.tid='" . db_escape_string($ticketid) . "'";
}
if( $clientid )
{
$filters[] = "tbltickets.userid='" . db_escape_string($clientid) . "'";
}
if( $deptid )
{
$filters[] = "tbltickets.did='" . db_escape_string($deptid) . "'";
}
if( $subject )
{
$filters[] = "(tbltickets.title LIKE '%" . db_escape_string($subject) . "%' OR tbltickets.message LIKE '%" . db_escape_string($subject) . "%')";
}
if( $email )
{
$filters[] = "(tbltickets.email LIKE '%" . db_escape_string($email) . "%' OR tblclients.email LIKE '%" . db_escape_string($email) . "%' OR tbltickets.name LIKE '%" . db_escape_string($email) . "%')";
}
if( $clientname )
{
$filters[] = "(tbltickets.name LIKE '%" . db_escape_string($clientname) . "%' OR concat(tblclients.firstname,' ',tblclients.lastname) LIKE '%" . db_escape_string($clientname) . "%')";
}
if( $tag )
{
$filters[] = "tbltickettags.tag='" . db_escape_string($tag) . "'";
}
if( $flag )
{
$filters[] = "tbltickets.flag=" . (int) $flag;
}
if( $notflaggedto )
{
$filters[] = "tbltickets.flag!=" . (int) $notflaggedto;
}
return $filters;
}
public function getAdminsDeptIDs()
{
$deptids = array( );
$admin_supportdepts = explode(',', get_query_val('tbladmins', 'supportdepts', array( 'id' => $_SESSION['adminid'] )));
foreach( $admin_supportdepts as $deptid )
{
if( trim($deptid) )
{
$deptids[] = (int) $deptid;
}
}
return $deptids;
}
public function getAdminSig()
{
$adminid = WHMCS_Session::get('adminid');
if( !$adminid )
{
return false;
}
return get_query_val('tbladmins', 'signature', array( 'id' => $adminid ));
}
public function getStatuses($counts = false)
{
$ticketcounts = array( );
if( $counts )
{
$ticketcounts[] = array( 'label' => "Awaiting Reply", 'count' => 0 );
$ticketcounts[] = array( 'label' => "All Active Tickets", 'count' => 0 );
$ticketcounts[] = array( 'label' => "Flagged Tickets", 'count' => 0 );
$admin_supportdepts_qry = $this->getAdminsDeptIDs();
if( count($admin_supportdepts_qry) < 1 )
{
$admin_supportdepts_qry[] = 0;
}
$query = "SELECT tblticketstatuses.title,(SELECT COUNT(tbltickets.id) FROM tbltickets WHERE did IN (" . db_build_in_array($admin_supportdepts_qry) . ") AND tbltickets.status=tblticketstatuses.title),showactive,showawaiting FROM tblticketstatuses ORDER BY sortorder ASC";
}
else
{
$ticketcounts[] = "Awaiting Reply";
$ticketcounts[] = "All Active Tickets";
$ticketcounts[] = "Flagged Tickets";
$query = "SELECT title FROM tblticketstatuses ORDER BY sortorder ASC";
}
$result = full_query($query);
while( $data = mysql_fetch_array($result) )
{
if( $counts )
{
$ticketcounts[] = array( 'label' => $data[0], 'count' => $data[1] );
if( $data['showactive'] )
{
$ticketcounts[1]['count'] += $data[1];
}
if( $data['showawaiting'] )
{
$ticketcounts[0]['count'] += $data[1];
}
}
else
{
$ticketcounts[] = $data[0];
}
}
if( $counts )
{
$result = select_query('tbltickets', "COUNT(*)", "status!='Closed' AND flag='" . (int) $_SESSION['adminid'] . "'");
$data = mysql_fetch_array($result);
$ticketcounts[2]['count'] = $data[0];
}
return $ticketcounts;
}
public function getStatusesWithCounts()
{
return $this->getStatuses(true);
}
public function getAssignableStatuses()
{
$statuses = $this->getStatuses();
unset($statuses[0]);
unset($statuses[1]);
unset($statuses[2]);
return $statuses;
}
public function setID($ticketid)
{
$this->ticketid = (int) $ticketid;
$data = $this->getData();
return is_array($data) ? true : false;
}
public function getData($var = '')
{
if( $var )
{
return $this->data[$var];
}
$result = select_query('tbltickets', '', array( 'id' => $this->ticketid ));
$data = mysql_fetch_assoc($result);
$this->data = $data;
return $data;
}
public function getDepartments()
{
if( count($this->deptids) )
{
return false;
}
$result = select_query('tblticketdepartments', 'id,name,email', '', 'order', 'ASC');
while( $data = mysql_fetch_array($result) )
{
$this->deptids[] = $data['id'];
$this->deptnames[$data['id']] = $data['name'];
$this->deptemails[$data['email']] = $data['id'];
}
return true;
}
public function getDeptName($deptid = '')
{
$this->getDepartments();
if( !$deptid )
{
$deptid = $this->getData('did');
}
return $this->deptnames[$deptid];
}
public function getAdminsDepartments()
{
$this->getDepartments();
$adminsdepts = $this->getAdminsDeptIDs();
$depts = $this->deptnames;
foreach( $depts as $deptid => $deptname )
{
if( !in_array($deptid, $adminsdepts) )
{
unset($depts[$deptid]);
}
}
return $depts;
}
public function getClientName()
{
if( !count($this->data) )
{
$this->getData();
}
if( $this->getData('userid') )
{
if( $this->getData('contactid') )
{
$clientname = get_query_val('tblcontacts', "CONCAT(firstname,' ',lastname)", array( 'id' => $this->getData('contactid'), 'userid' => $this->getData('userid') ));
}
else
{
$clientname = get_query_val('tblclients', "CONCAT(firstname,' ',lastname)", array( 'id' => $this->getData('userid') ));
}
}
else
{
$clientname = $this->getData('name');
}
return $clientname;
}
public function validateDept($deptid = '')
{
$this->getDepartments();
if( in_array($deptid, $this->deptids) )
{
return true;
}
return false;
}
public function setDept($newdeptid)
{
if( !$this->validateDept($newdeptid) )
{
return false;
}
if( $newdeptid == $this->getData('did') )
{
return false;
}
if( !count($this->data) )
{
$this->getData();
}
migrateCustomFields('support', $this->getData('id'), $newdeptid);
update_query('tbltickets', array( 'did' => $newdeptid ), array( 'id' => $this->getData('id') ));
$this->data['did'] = $newdeptid;
$deptname = $this->getDeptName();
$this->log("Department changed to " . $deptname);
$this->sendAdminEmail("Support Ticket Department Reassigned", '', true);
run_hook('TicketDepartmentChange', array( 'ticketid' => $this->getData('id'), 'deptid' => $newdeptid, 'deptname' => $deptname ));
return true;
}
public function changeDept($newdeptid)
{
return $this->setDept($newdeptid);
}
public function setStatus($newstatus)
{
$validstatuses = $this->getAssignableStatuses();
if( $newstatus == $this->getData('status') )
{
return false;
}
if( !in_array($newstatus, $validstatuses) )
{
return false;
}
update_query('tbltickets', array( 'status' => $newstatus ), array( 'id' => $this->getData('id') ));
$this->log("Status changed to " . $newstatus);
run_hook('TicketStatusChange', array( 'ticketid' => $this->getData('id'), 'status' => $newstatus ));
return true;
}
public function setSubject($newsubject)
{
$newsubject = trim($newsubject);
if( !$newsubject )
{
return false;
}
if( $newsubject == $this->getData('title') )
{
return false;
}
update_query('tbltickets', array( 'title' => $newsubject ), array( 'id' => $this->getData('id') ));
$this->log("Subject changed to '" . $newsubject . "'");
run_hook('TicketSubjectChange', array( 'ticketid' => $this->getData('id'), 'priority' => $newsubject ));
return true;
}
public function setFlagTo($adminid)
{
$adminid = (int) $adminid;
$validadminids = $this->getFlaggableStaff();
if( $adminid != 0 && !array_key_exists($adminid, $validadminids) )
{
return false;
}
if( $adminid == $this->getData('flag') )
{
return false;
}
if( 0 < $adminid )
{
$data = get_query_vals('tbladmins', 'id,firstname,lastname,username', array( 'id' => $adminid ));
if( !$data['id'] )
{
return false;
}
$adminname = trim($data['firstname'] . " " . $data['lastname']);
if( !$adminname )
{
$adminname = $data['username'];
}
}
else
{
if( $adminid < 0 )
{
$adminid = 0;
}
}
if( !count($this->data) )
{
$this->getData();
}
update_query('tbltickets', array( 'flag' => $adminid ), array( 'id' => $this->getData('id') ));
if( 0 < $adminid )
{
$this->log("Assigned to Staff Member " . $adminname);
if( WHMCS_Session::get('adminid') && $adminid != WHMCS_Session::get('adminid') )
{
$this->sendAdminEmail("Support Ticket Flagged", $adminid, false, array( ), true);
}
}
else
{
$this->log("Staff Assignment Removed");
}
run_hook('TicketFlagged', array( 'ticketid' => $this->getData('id'), 'adminid' => $adminid, 'adminname' => $adminname ));
return true;
}
public function setPriority($newpriority)
{
$validpriorities = $this->getPriorities();
if( $newpriority == $this->getData('urgency') )
{
return false;
}
if( !in_array($newpriority, $validpriorities) )
{
return false;
}
update_query('tbltickets', array( 'urgency' => $newpriority ), array( 'id' => $this->getData('id') ));
$this->log("Priority changed to " . $newpriority);
run_hook('TicketPriorityChange', array( 'ticketid' => $this->getData('id'), 'priority' => $newpriority ));
return true;
}
public function sendAdminEmail($tplname, $adminid = '', $notifydeptadmins = false, $vars = array( ), $getlatestmsg = false)
{
$messagetxt = '';
if( $getlatestmsg )
{
$messagetxt = get_query_val('tblticketreplies', 'message', array( 'tid' => $this->getData('id') ), 'id', 'DESC');
}
$tplvars = array( 'ticket_id' => $this->getData('id'), 'ticket_tid' => $this->getData('tid'), 'client_id' => $this->getData('userid'), 'client_name' => $this->getClientName(), 'ticket_department' => $this->getDeptName(), 'ticket_subject' => $this->getData('title'), 'ticket_priority' => $this->getData('urgency'), 'ticket_message' => $this->formatMsg($messagetxt) );
if( is_array($vars) )
{
foreach( $vars as $k => $v )
{
$tplvars[$k] = $v;
}
}
sendAdminMessage($tplname, $tplvars, 'support', $this->getData('did'), $adminid, $notifydeptadmins);
}
public function log($msg)
{
addTicketLog($this->getData('id'), $msg);
}
public function addTagCloudID($ticketid)
{
$this->tagticketids[] = (int) $ticketid;
}
public function getTagCloudData()
{
if( !count($this->tagticketids) )
{
return array( );
}
$tags = array( );
$result = full_query("SELECT `tag`, COUNT(*) AS `count` FROM `tbltickettags` WHERE ticketid IN (" . db_build_in_array($this->tagticketids) . ") GROUP BY `tag` ORDER BY `count` DESC");
while( $data = mysql_fetch_assoc($result) )
{
$tags[] = $data;
}
return $tags;
}
public function buildTagCloud()
{
$tags = $this->getTagCloudData();
$tagcount = count($tags);
if( $tagcount )
{
$numtags = $tagcount / 10;
$numtags = ceil($numtags);
$output = '';
$fontsize = '24';
$i = 0;
foreach( $tags as $tag )
{
$thisfontsize = $fontsize;
if( $tag['count'] <= 1 )
{
$thisfontsize = '12';
}
$tagcontent = strip_tags($tag['tag']);
$tagcontent = htmlspecialchars($tagcontent);
$output .= "" . $tagcontent . " ";
$i++;
if( $i == $numtags )
{
$fontsize -= 2;
$i = 0;
}
}
}
else
{
$output = 'None';
}
return $output;
}
public function getShortLastReplyTime($lastreply)
{
if( !function_exists('getShortLastReplyTime') )
{
require_once(ROOTDIR . "/includes/ticketfunctions.php");
}
return getShortLastReplyTime($lastreply);
}
public function getLastReplyTime($lastreply = '', $from = 'now')
{
if( !function_exists('getLastReplyTime') )
{
require_once(ROOTDIR . "/includes/ticketfunctions.php");
}
return getLastReplyTime($lastreply);
}
public function getSummary($text, $length = 100)
{
$tail = "...";
$text = strip_tags($text);
$txtl = strlen($text);
if( $length < $txtl )
{
for( $i = 1; $text[$length - $i] != " "; $i++ )
{
if( $i == $length )
{
return substr($text, 0, $length) . $tail;
}
}
$text = substr($text, 0, $length - $i + 1) . $tail;
}
return $text;
}
public function getStatusColour($tstatus)
{
global $_LANG;
static $ticketcolors;
if( !array_key_exists($tstatus, $ticketcolors) )
{
$ticketcolors[$tstatus] = $color = get_query_val('tblticketstatuses', 'color', array( 'title' => $tstatus ));
}
else
{
$color = $ticketcolors[$tstatus];
}
$langstatus = preg_replace("/[^a-z]/i", '', strtolower($tstatus));
if( $_LANG['supportticketsstatus' . $langstatus] )
{
$tstatus = $_LANG['supportticketsstatus' . $langstatus];
}
$statuslabel = '';
if( $color )
{
$statuslabel .= "";
}
$statuslabel .= $tstatus;
if( $color )
{
$statuslabel .= "";
}
return $statuslabel;
}
public function getReplies()
{
global $whmcs;
global $aInt;
$id = $this->getData('id');
$replies = array( );
$result = select_query('tbltickets', 'userid,contactid,name,email,date,title,message,admin,attachment', array( 'id' => $id ));
$data = mysql_fetch_array($result);
$userid = $data['userid'];
$contactid = $data['contactid'];
$name = $data['name'];
$email = $data['email'];
$date = $data['date'];
$title = $data['title'];
$message = $data['message'];
$admin = $data['admin'];
$attachment = $data['attachment'];
$friendlydate = substr($date, 0, 10) == date('Y-m-d') ? '' : substr($date, 0, 4) == date('Y') ? date("l jS F", strtotime($date)) : date("l jS F Y", strtotime($date));
$friendlytime = date("H:i", strtotime($date));
$date = fromMySQLDate($date, true);
$message = $this->formatMsg($message);
if( $userid )
{
$name = $aInt->outputClientLink(array( $userid, $contactid ));
}
$attachments = $this->getTicketAttachmentsInfo('', $attachment);
$replies[] = array( 'id' => 0, 'admin' => $admin, 'userid' => $userid, 'contactid' => $contactid, 'clientname' => $name, 'clientemail' => $email, 'date' => $date, 'friendlydate' => $friendlydate, 'friendlytime' => $friendlytime, 'message' => $message, 'attachments' => $attachments, 'numattachments' => count($attachments) );
$result = select_query('tblticketreplies', '', array( 'tid' => $id ), 'date', 'ASC');
while( $data = mysql_fetch_array($result) )
{
$replyid = $data['id'];
$userid = $data['userid'];
$contactid = $data['contactid'];
$name = $data['name'];
$email = $data['email'];
$date = $data['date'];
$message = $data['message'];
$attachment = $data['attachment'];
$admin = $data['admin'];
$rating = $data['rating'];
$friendlydate = substr($date, 0, 10) == date('Y-m-d') ? '' : substr($date, 0, 4) == date('Y') ? date("l jS F", strtotime($date)) : date("l jS F Y", strtotime($date));
$friendlytime = date("H:i", strtotime($date));
$date = fromMySQLDate($date, true);
$message = $this->formatMsg($message);
if( $userid )
{
$name = $aInt->outputClientLink(array( $userid, $contactid ));
}
$attachments = $this->getTicketAttachmentsInfo($replyid, $attachment);
$ratingstars = '';
if( $admin && $rating )
{
for( $i = 1; $i <= 5; $i++ )
{
$ratingstars .= $i <= $rating ? "![](\"../images/rating_pos.png\")
" : "![](\"../images/rating_neg.png\")
";
}
}
$replies[] = array( 'id' => $replyid, 'admin' => $admin, 'userid' => $userid, 'contactid' => $contactid, 'clientname' => $name, 'clientemail' => $email, 'date' => $date, 'friendlydate' => $friendlydate, 'friendlytime' => $friendlytime, 'message' => $message, 'attachments' => $attachments, 'numattachments' => count($attachments), 'rating' => $ratingstars );
}
if( $whmcs->get_config('SupportTicketOrder') == 'DESC' )
{
krsort($replies);
}
return $replies;
}
public function formatMsg($message = '')
{
if( !$message )
{
$message = $this->getData('message');
}
$message = strip_tags($message);
$message = preg_replace("/\\[div=\"(.*?)\"\\]/", "", $message);
$replacetags = array( 'b' => 'strong', 'i' => 'em', 'u' => 'ul', 'div' => 'div' );
foreach( $replacetags as $k => $v )
{
$message = str_replace("[" . $k . "]", "<" . $k . ">", $message);
$message = str_replace("[/" . $k . "]", "", $message);
}
$message = nl2br($message);
$message = autoHyperLink($message);
return $message;
}
public function getTicketAttachmentsInfo($replyid, $attachment)
{
$ticketid = $this->getData('id');
$attachments = array( );
if( $attachment )
{
$attachment = explode("|", $attachment);
foreach( $attachment as $num => $file )
{
$file = substr($file, 7);
if( $replyid )
{
$attachments[] = array( 'filename' => $file, 'dllink' => "dl.php?type=ar&id=" . $replyid . "&i=" . $num, 'deletelink' => $PHP_SELF . "?action=viewticket&id=" . $ticketid . "&removeattachment=true&type=r&idsd=" . $replyid . "&filecount=" . $num . generate_token('link') );
}
else
{
$attachments[] = array( 'filename' => $file, 'dllink' => "dl.php?type=a&id=" . $ticketid . "&i=" . $num, 'deletelink' => $PHP_SELF . "?action=viewticket&id=" . $ticketid . "&removeattachment=true&idsd=" . $ticketid . "&filecount=" . $num . generate_token('link') );
}
}
}
return $attachments;
}
public function getNotes()
{
$notes = array( );
$result = select_query('tblticketnotes', '', array( 'ticketid' => $this->getData('id') ), 'date', 'DESC');
while( $data = mysql_fetch_array($result) )
{
$date = $data['date'];
$friendlydate = substr($date, 0, 10) == date('Y-m-d') ? '' : substr($date, 0, 4) == date('Y') ? date("l jS F", strtotime($date)) : date("l jS F Y", strtotime($date));
$friendlytime = date("H:i", strtotime($date));
$notes[] = array( 'id' => $data['id'], 'admin' => $data['admin'], 'date' => fromMySQLDate($date, true), 'friendlydate' => $friendlydate, 'friendlytime' => $friendlytime, 'message' => $this->formatMsg($data['message']) );
}
return $notes;
}
public function getFlaggableStaff()
{
$staff = array( );
$result = select_query('tbladmins', 'id,firstname,lastname', "disabled=0 OR id='" . (int) $this->getData('flag') . "'", "firstname` ASC,`lastname", 'ASC');
while( $data = mysql_fetch_array($result) )
{
$staff[$data['id']] = $data['firstname'] . " " . $data['lastname'];
}
return $staff;
}
public function getPriorities()
{
return array( 'Low', 'Medium', 'High' );
}
public function getAllowedAttachments()
{
global $whmcs;
$filetypes = $whmcs->get_config('TicketAllowedFileTypes');
$filetypes = explode(',', $filetypes);
foreach( $filetypes as $k => $v )
{
$filetypes[$k] = trim($v);
}
return $filetypes;
}
}