get_req_var('tid');
$c = preg_replace("/[^A-Za-z0-9]/", '', $c);
$clientname = $clientemail = '';
$pagetitle = $_LANG['supportticketsviewticket'];
$breadcrumbnav = "" . $_LANG['globalsystemname'] . " > " . $_LANG['clientareatitle'] . " > " . $_LANG['supportticketspagetitle'] . " > " . $_LANG['supportticketsviewticket'] . "";
$pageicon = "images/supporttickets_big.gif";
$templatefile = 'viewticket';
initialiseClientArea($pagetitle, $pageicon, $breadcrumbnav);
checkContactPermission('tickets');
$usingsupportmodule = false;
if( $CONFIG['SupportModule'] )
{
if( !isValidforPath($CONFIG['SupportModule']) )
{
exit( "Invalid Support Module" );
}
$supportmodulepath = 'modules/support/' . $CONFIG['SupportModule'] . "/viewticket.php";
if( file_exists($supportmodulepath) )
{
$usingsupportmodule = true;
$templatefile = '';
require($supportmodulepath);
outputClientArea($templatefile);
exit();
}
}
$result = select_query('tbltickets', '', array( 'tid' => $tid, 'c' => $c ));
$data = mysql_fetch_array($result);
$id = $data['id'];
$tid = $data['tid'];
$c = $data['c'];
$userid = $data['userid'];
if( !$id )
{
$smarty->assign('error', true);
}
else
{
if( $CONFIG['RequireLoginforClientTickets'] && $userid && (!isset($_SESSION['uid']) || $userid != $_SESSION['uid']) )
{
$goto = 'viewticket';
require("login.php");
}
$AccessedTicketIDs = WHMCS_Session::get('AccessedTicketIDs');
$AccessedTicketIDsArray = explode(',', $AccessedTicketIDs);
$AccessedTicketIDsArray[] = $id;
WHMCS_Session::set('AccessedTicketIDs', implode(',', $AccessedTicketIDsArray));
if( $whmcs->get_req_var('feedback') && $whmcs->get_config('TicketFeedback') )
{
$templatefile = 'ticketfeedback';
$smartyvalues['id'] = $id;
$smartyvalues['tid'] = $tid;
$smartyvalues['c'] = $c;
$status = $data['status'];
$closedcheck = get_query_val('tblticketstatuses', 'id', array( 'title' => $status, 'showactive' => '0' ));
$smartyvalues['stillopen'] = !$closedcheck ? true : false;
$feedbackcheck = get_query_val('tblticketfeedback', 'id', array( 'ticketid' => $id ));
$smartyvalues['feedbackdone'] = $feedbackcheck;
$date = $data['date'];
$smartyvalues['opened'] = date("l, jS F Y H:ia", strtotime($date));
$lastreply = get_query_val('tblticketreplies', 'date', array( 'tid' => $id ), 'id', 'DESC');
if( !$lastreply )
{
$lastreply = $date;
}
$smartyvalues['lastreply'] = date("l, jS F Y H:ia", strtotime($lastreply));
$duration = getTicketDuration($date, $lastreply);
$smartyvalues['duration'] = $duration;
$ratings = array( );
for( $i = 1; $i <= 10; $i++ )
{
$ratings[] = $i;
}
$smartyvalues['ratings'] = $ratings;
$staffinvolved = array( );
$result = select_query('tblticketreplies', "DISTINCT admin", array( 'tid' => $id ));
while( $data = mysql_fetch_array($result) )
{
if( trim($data[0]) )
{
$staffinvolved[get_query_val('tbladmins', 'id', "CONCAT(firstname,' ',lastname)='" . db_escape_string($data[0]) . "'")] = $data[0];
}
}
$smartyvalues['staffinvolved'] = $staffinvolved;
$smartyvalues['rate'] = $whmcs->get_req_var('rate');
$smartyvalues['comments'] = $whmcs->get_req_var('comments');
$errormessage = '';
if( $whmcs->get_req_var('validate') )
{
check_token();
foreach( $staffinvolved as $staffid => $staffname )
{
if( !$whmcs->get_req_var('rate', $staffid) )
{
$errormessage .= "Please supply at least a rating for " . $staffname . " (comments are optional)";
}
}
$smartyvalues['errormessage'] = $errormessage;
if( !$errormessage )
{
foreach( $staffinvolved as $staffid => $staffname )
{
insert_query('tblticketfeedback', array( 'ticketid' => $id, 'adminid' => $staffid, 'rating' => $whmcs->get_req_var('rate', $staffid), 'comments' => $whmcs->get_req_var('comments', $staffid), 'datetime' => "now()", 'ip' => WHMCS_Utility_Environment_CurrentUser::getip() ));
}
if( trim($whmcs->get_req_var('comments', 'generic')) )
{
insert_query('tblticketfeedback', array( 'ticketid' => $id, 'adminid' => '0', 'rating' => '0', 'comments' => $whmcs->get_req_var('comments', 'generic'), 'datetime' => "now()", 'ip' => WHMCS_Utility_Environment_CurrentUser::getip() ));
}
$smartyvalues['success'] = true;
}
}
outputClientArea($templatefile);
exit();
}
if( $closeticket )
{
closeTicket($id);
redir("tid=" . $tid . "&c=" . $c);
}
$rating = $whmcs->get_req_var('rating');
if( $rating )
{
$rating = explode('_', $rating);
$replyid = isset($rating[0]) && 4 < strlen($rating[0]) ? substr($rating[0], 4) : '';
$ratingscore = isset($rating[1]) ? $rating[1] : '';
if( is_numeric($replyid) && is_numeric($ratingscore) )
{
update_query('tblticketreplies', array( 'rating' => $ratingscore ), array( 'id' => $replyid, 'tid' => $id ));
}
redir("tid=" . $tid . "&c=" . $c);
}
$errormessage = '';
if( $postreply )
{
check_token();
if( !$_SESSION['uid'] )
{
if( !$replyname )
{
$errormessage .= "" . $_LANG['supportticketserrornoname'];
}
if( !$replyemail )
{
$errormessage .= "" . $_LANG['supportticketserrornoemail'];
}
else
{
if( !preg_match("/^([a-zA-Z0-9])+([\\.a-zA-Z0-9_-])*@([a-zA-Z0-9_-])+(\\.[a-zA-Z0-9_-]+)*\\.([a-zA-Z]{2,6})\$/", $replyemail) )
{
$errormessage .= "" . $_LANG['clientareaerroremailinvalid'];
}
}
}
if( !$replymessage )
{
$errormessage .= "" . $_LANG['supportticketserrornomessage'];
}
if( $_FILES['attachments'] )
{
foreach( $_FILES['attachments']['name'] as $num => $filename )
{
$filename = trim($filename);
if( $filename )
{
$filenameparts = explode(".", $filename);
$extension = end($filenameparts);
$filename = implode(array_slice($filenameparts, 0, 0 - 1));
$filename = preg_replace("/[^a-zA-Z0-9-_ ]/", '', $filename);
$filename .= "." . $extension;
$validextension = checkTicketAttachmentExtension($filename);
if( !$validextension )
{
$errormessage .= "" . $_LANG['supportticketsfilenotallowed'];
}
}
}
}
if( !$errormessage )
{
$attachments = uploadTicketAttachments();
$from = array( 'name' => $replyname, 'email' => $replyemail );
AddReply($id, $_SESSION['uid'], $_SESSION['cid'], $replymessage, '', $attachments, $from);
redir("tid=" . $tid . "&c=" . $c);
}
}
$id = $data['id'];
$userid = $data['userid'];
$contactid = $data['contactid'];
$deptid = $data['did'];
$date = $data['date'];
$subject = $data['title'];
$message = $data['message'];
$status = $data['status'];
$attachment = $data['attachment'];
$urgency = $data['urgency'];
$name = $data['name'];
$email = $data['email'];
$lastreply = $data['lastreply'];
$admin = $data['admin'];
$date = fromMySQLDate($date, 1, 1);
$lastreply = fromMySQLDate($lastreply, 1, 1);
$message = ticketMessageFormat($message);
if( $status != 'Closed' )
{
$showclosebutton = true;
}
$status = getStatusColour($status);
$urgency = $_LANG['supportticketsticketurgency' . strtolower($urgency)];
$customfields = getCustomFields('support', $deptid, $id, '', '', '', true);
ClientRead($id);
if( $admin )
{
$user = "" . $admin . "
" . $_LANG['supportticketsstaff'];
}
else
{
if( 0 < $userid )
{
$clientsdata = get_query_vals('tblclients', 'firstname,lastname,email', array( 'id' => $userid ));
$clientname = $clientsdata['firstname'] . " " . $clientsdata['lastname'];
$clientemail = $clientsdata['email'];
$user = "" . $clientname . "
" . $_LANG['supportticketsclient'];
if( 0 < $contactid )
{
$contactdata = get_query_vals('tblcontacts', 'firstname,lastname,email', array( 'id' => $contactid, 'userid' => $userid ));
$clientname = $contactdata['firstname'] . " " . $contactdata['lastname'];
$clientemail = $contactdata['email'];
$user = "" . $clientname . "
" . $_LANG['supportticketscontact'];
}
}
else
{
$clientname = $name;
$clientemail = $email;
$user = "" . $clientname . "
" . $clientemail;
}
}
$department = getDepartmentName($deptid);
$attachments = array( );
if( $attachment )
{
$attachment = explode("|", $attachment);
foreach( $attachment as $filename )
{
$filename = substr($filename, 7);
$attachments[] = $filename;
}
}
$smarty->assign('id', $id);
$smarty->assign('c', $c);
$smarty->assign('tid', $tid);
$smarty->assign('date', $date);
$smarty->assign('department', $department);
$smarty->assign('subject', $subject);
$smarty->assign('message', $message);
$smarty->assign('status', $status);
$smarty->assign('urgency', $urgency);
$smarty->assign('attachments', $attachments);
$smarty->assign('user', $user);
$smarty->assign('contact', $contact);
$smarty->assign('lastreply', $lastreply);
$smarty->assign('showclosebutton', $showclosebutton);
$smarty->assign('customfields', $customfields);
$smarty->assign('ratingenabled', $CONFIG['TicketRatingEnabled']);
$replies = $ascreplies = array( );
$ascreplies[] = array( 'id' => '', 'userid' => $userid, 'contactid' => $contactid, 'name' => $admin ? $admin : $clientname, 'email' => $admin ? '' : $clientemail, 'admin' => $admin ? true : false, 'user' => $user, 'admin' => $admin, 'date' => $date, 'message' => $message, 'attachments' => $attachments, 'rating' => $rating );
$result = select_query('tblticketreplies', '', array( 'tid' => $id ), 'date', 'ASC');
while( $data = mysql_fetch_array($result) )
{
$ids = $data['id'];
$userid = $data['userid'];
$contactid = $data['contactid'];
$admin = $data['admin'];
$name = $data['name'];
$email = $data['email'];
$date = $data['date'];
$message = $data['message'];
$attachment = $data['attachment'];
$rating = $data['rating'];
$date = fromMySQLDate($date, 1, 1);
$message = ticketMessageFormat($message);
if( $admin )
{
$user = "" . $admin . "
" . $_LANG['supportticketsstaff'];
}
else
{
if( 0 < $userid )
{
$clientsdata = get_query_vals('tblclients', 'firstname,lastname,email', array( 'id' => $userid ));
$clientname = $clientsdata['firstname'] . " " . $clientsdata['lastname'];
$clientemail = $clientsdata['email'];
$user = "" . $clientname . "
" . $_LANG['supportticketsclient'];
if( 0 < $contactid )
{
$contactdata = get_query_vals('tblcontacts', 'firstname,lastname,email', array( 'id' => $contactid, 'userid' => $userid ));
$clientname = $contactdata['firstname'] . " " . $contactdata['lastname'];
$clientemail = $contactdata['email'];
$user = "" . $clientname . "
" . $_LANG['supportticketscontact'];
}
}
else
{
$clientname = $name;
$clientemail = $email;
$user = "" . $clientname . "
" . $clientemail;
}
}
$attachments = array( );
if( $attachment )
{
$attachment = explode("|", $attachment);
foreach( $attachment as $filename )
{
$filename = substr($filename, 7);
$attachments[] = $filename;
}
}
$replies[] = $ascreplies[] = array( 'id' => $ids, 'userid' => $userid, 'contactid' => $contactid, 'name' => $admin ? $admin : $clientname, 'email' => $admin ? '' : $clientemail, 'admin' => $admin ? true : false, 'user' => $user, 'date' => $date, 'message' => $message, 'attachments' => $attachments, 'rating' => $rating );
}
$smarty->assign('replies', $replies);
$smarty->assign('ascreplies', $ascreplies);
krsort($ascreplies);
$smarty->assign('descreplies', $ascreplies);
$ratings = array( );
for( $counter = 1; $counter <= 5; $counter++ )
{
$ratings[] = $counter;
}
$smarty->assign('ratings', $ratings);
if( $_SESSION['uid'] )
{
$clientname = $clientsdetails['firstname'] . " " . $clientsdetails['lastname'];
$clientemail = $clientsdetails['email'];
if( $_SESSION['cid'] )
{
$contactdata = get_query_vals('tblcontacts', 'firstname,lastname,email', array( 'id' => $_SESSION['cid'], 'userid' => $_SESSION['uid'] ));
$clientname = $contactdata['firstname'] . " " . $contactdata['lastname'];
$clientemail = $contactdata['email'];
}
}
if( !$replyname )
{
$replyname = $clientname;
}
if( !$replyemail )
{
$replyemail = $clientemail;
}
$tickets = new WHMCS_Tickets();
$smarty->assign('errormessage', $errormessage);
$smarty->assign('clientname', $clientname);
$smarty->assign('email', $clientemail);
$smarty->assign('replyname', $replyname);
$smarty->assign('replyemail', $replyemail);
$smarty->assign('replymessage', $replymessage);
$smarty->assign('allowedfiletypes', implode(", ", $tickets->getAllowedAttachments()));
}
outputClientArea($templatefile);