" . $_LANG['globalsystemname'] . " > " . $_LANG['clientareatitle'] . " > " . $_LANG['supportticketspagetitle'] . " > " . $_LANG['supportticketssubmitticket'] . "";
$pageicon = "images/submitticket_big.gif";
initialiseClientArea($pagetitle, $pageicon, $breadcrumbnav);
$action = $whmcs->get_req_var('action');
$step = $whmcs->get_req_var('step');
$name = $whmcs->get_req_var('name');
$email = $whmcs->get_req_var('email');
$urgency = $whmcs->get_req_var('urgency');
$subject = $whmcs->get_req_var('subject');
$message = $whmcs->get_req_var('message');
$customfield = $whmcs->get_req_var('customfield');
if( $action == 'getkbarticles' )
{
$kbarticles = getKBAutoSuggestions($text);
if( count($kbarticles) )
{
$smarty->assign('kbarticles', $kbarticles);
echo $smarty->fetch($CONFIG['Template'] . "/supportticketsubmit-kbsuggestions.tpl");
}
exit();
}
if( $action == 'getcustomfields' )
{
$customfields = getCustomFields('support', $deptid, '', '', '', $customfield);
$smarty->assign('customfields', $customfields);
echo $smarty->fetch($CONFIG['Template'] . "/supportticketsubmit-customFields.tpl");
exit();
}
$captcha = clientAreaInitCaptcha();
$validate = new WHMCS_Validate();
if( $step == '3' )
{
check_token();
if( !isset($_SESSION['uid']) )
{
$validate->validate('required', 'name', 'supportticketserrornoname');
if( $validate->validate('required', 'email', 'supportticketserrornoemail') )
{
$validate->validate('email', 'email', 'clientareaerroremailinvalid');
}
}
$validate->validate('required', 'subject', 'supportticketserrornosubject');
$validate->validate('required', 'message', 'supportticketserrornomessage');
$validate->validate('fileuploads', 'attachments', 'supportticketsfilenotallowed');
if( $captcha )
{
$validate->validate('captcha', 'code', 'captchaverifyincorrect');
}
$validate->validateCustomFields('support', $deptid);
if( $validate->hasErrors() )
{
$step = '2';
}
}
checkContactPermission('tickets');
$usingsupportmodule = false;
if( $CONFIG['SupportModule'] )
{
if( !isValidforPath($CONFIG['SupportModule']) )
{
exit( "Invalid Support Module" );
}
$supportmodulepath = 'modules/support/' . $CONFIG['SupportModule'] . "/submitticket.php";
if( file_exists($supportmodulepath) )
{
if( !isset($_SESSION['uid']) )
{
$goto = 'submitticket';
require("login.php");
}
$usingsupportmodule = true;
$templatefile = '';
require($supportmodulepath);
outputClientArea($templatefile);
exit();
}
}
if( $step == '' )
{
$templatefile = 'supportticketsubmit-stepone';
$result = select_query('tblticketdepartments', "COUNT(*)", array( 'hidden' => '' ));
$data = mysql_fetch_array($result);
$totaldepartments = $data[0];
$where = '';
$where['hidden'] = '';
if( !$whmcs->get_config('ShowClientOnlyDepts') && !isset($_SESSION['uid']) )
{
$where['clientsonly'] = '';
}
$departments = array( );
$result = select_query('tblticketdepartments', '', $where, 'order', 'ASC');
while( $data = mysql_fetch_array($result) )
{
$dept_id = $data['id'];
$dept_name = $data['name'];
$dept_desc = $data['description'];
$departments[] = array( 'id' => $dept_id, 'name' => $dept_name, 'description' => $dept_desc );
}
if( !$departments && $totaldepartments )
{
$goto = 'submitticket';
include("login.php");
}
if( count($departments) == 1 )
{
redir("step=2&deptid=" . $departments[0]['id']);
}
$smarty->assign('departments', $departments);
}
else
{
if( $step == '2' )
{
$templatefile = 'supportticketsubmit-steptwo';
$result = select_query('tblticketdepartments', 'id,name,clientsonly', array( 'id' => $deptid ));
$data = mysql_fetch_array($result);
$deptid = $data['id'];
if( !$deptid )
{
redir('', "submitticket.php");
}
$deptname = $data['name'];
$clientsonly = $data['clientsonly'];
if( $clientsonly && !$_SESSION['uid'] )
{
$templatefile = 'supportticketsubmit-stepone';
$goto = 'submitticket';
include("login.php");
}
$smarty->assign('deptid', $deptid);
$smarty->assign('department', $deptname);
$where = "(hidden=''";
if( !isset($_SESSION['uid']) )
{
$where .= " AND clientsonly=''";
}
$where .= ") OR id=" . (int) $deptid;
$departments = array( );
$result = select_query('tblticketdepartments', '', $where, 'order', 'ASC');
while( $data = mysql_fetch_array($result) )
{
$dept_id = $data['id'];
$dept_name = $data['name'];
$dept_desc = $data['description'];
$departments[] = array( 'id' => $dept_id, 'name' => $dept_name, 'description' => $dept_desc );
}
$smarty->assign('departments', $departments);
if( isset($_SESSION['uid']) )
{
$clientsdetails = getClientsDetails($_SESSION['uid'], $_SESSION['cid']);
$clientname = $clientsdetails['firstname'] . " " . $clientsdetails['lastname'];
$email = $clientsdetails['email'];
$smarty->assign('clientname', $clientname);
$smarty->assign('email', $email);
$relatedservices = array( );
$result = select_query('tblhosting', "tblhosting.id,tblhosting.domain,tblhosting.domainstatus,tblproducts.name", array( 'userid' => $_SESSION['uid'] ), "tblproducts`.`name` ASC,`tblhosting`.`domain", 'ASC', '', "tblproducts ON tblproducts.id=tblhosting.packageid");
while( $data = mysql_fetch_array($result) )
{
$productname = $data['name'];
if( $data['domain'] )
{
$productname .= " - " . $data['domain'];
}
$relatedservices[] = array( 'id' => 'S' . $data['id'], 'name' => $productname, 'status' => $_LANG['clientarea' . strtolower($data['domainstatus'])] );
}
$result = select_query('tbldomains', '', array( 'userid' => $_SESSION['uid'] ), 'domain', 'ASC');
while( $data = mysql_fetch_array($result) )
{
$relatedservices[] = array( 'id' => 'D' . $data['id'], 'name' => $_LANG['clientareahostingdomain'] . " - " . $data['domain'], 'status' => $_LANG['clientarea' . strtolower(str_replace('-', '', $data['status']))] );
}
$smartyvalues['relatedservices'] = $relatedservices;
}
else
{
$smarty->assign('name', $name);
$smarty->assign('email', $email);
}
$customfields = getCustomFields('support', $deptid, '', '', '', $customfield);
$tickets = new WHMCS_Tickets();
$smarty->assign('customfields', $customfields);
$smarty->assign('allowedfiletypes', implode(", ", $tickets->getAllowedAttachments()));
$smarty->assign('errormessage', $validate->getHTMLErrorOutput());
$smarty->assign('urgency', $urgency);
$smarty->assign('subject', $subject);
$smarty->assign('message', $message);
$smarty->assign('capatacha', $captcha);
$smarty->assign('recapatchahtml', clientAreaReCaptchaHTML());
if( $CONFIG['SupportTicketKBSuggestions'] )
{
$smarty->assign('kbsuggestions', true);
}
}
else
{
if( $step == '3' )
{
$result = select_query('tblticketdepartments', 'id,clientsonly', array( 'id' => $deptid ));
$data = mysql_fetch_array($result);
$deptid = $data['id'];
$check_clientsonly = $data['clientsonly'];
if( !$deptid || $check_clientsonly && !$_SESSION['uid'] )
{
exit();
}
$attachments = uploadTicketAttachments();
$from['name'] = $name;
$from['email'] = $email;
$message .= "\n" . "\n----------------------------\nIP Address: " . $remote_ip;
$cc = '';
if( $_SESSION['cid'] )
{
$result = select_query('tblcontacts', 'email', array( 'id' => $_SESSION['cid'], 'userid' => $_SESSION['uid'] ));
$data = mysql_fetch_array($result);
$cc = $data['email'];
}
$ticketdetails = openNewTicket($_SESSION['uid'], $_SESSION['cid'], $deptid, $subject, $message, $urgency, $attachments, $from, $relatedservice, $cc);
saveCustomFields($ticketdetails['ID'], $customfield);
$_SESSION['tempticketdata'] = $ticketdetails;
redir("step=4", "submitticket.php");
}
else
{
if( $step == '4' )
{
$ticketdetails = $_SESSION['tempticketdata'];
$templatefile = 'supportticketsubmit-confirm';
$smarty->assign('tid', $ticketdetails['TID']);
$smarty->assign('c', $ticketdetails['C']);
$smarty->assign('subject', $ticketdetails['Subject']);
}
}
}
}
outputClientArea($templatefile);