0) {
$query = "SELECT name,(SELECT COUNT(*) FROM tbltickets WHERE tbltickets.did=tblticketdepartments.id AND tbltickets.status IN (".db_build_in_array($replystatuses).")) FROM tblticketdepartments ORDER BY `order` ASC";
$result = full_query($query);
while ($data = mysql_fetch_array($result)) {
$awaitingReplyByDept[] = array(
'c' => array(
array(
'v' => addcslashes(WHMCS_Input_Sanitize::decode($data[0]), '"'),
),
array(
'v' => $data[1],
'f' => $data[1],
),
),
);
$ticketcount += $data[1];
}
}
$awaitingReplyByStatus = array();
$query = "SELECT tblticketstatuses.title,(SELECT COUNT(*) FROM tbltickets WHERE tbltickets.status=tblticketstatuses.title) FROM tblticketstatuses WHERE showawaiting=1 ORDER BY sortorder ASC";
$result = full_query($query);
while ($data = mysql_fetch_array($result)) {
$awaitingReplyByStatus[] = array(
'c' => array(
array(
'v' => addcslashes(WHMCS_Input_Sanitize::decode($data[0]), '"'),
),
array(
'v' => $data[1],
'f' => $data[1],
),
),
);
$ticketcount += $data[1];
}
if (!$ticketcount) {
$content = <<
There are 0 Tickets Currently Awaiting a Reply
EOT;
} else {
// Awaiting Reply by Department
$chartData = array(
'cols' => array(
array(
'label' => 'Department',
'type' => 'string',
),
array(
'label' => 'Ticket Count',
'type' => 'number',
),
),
'rows' => $awaitingReplyByDept,
);
$content = ''
. $chart->drawChart(
'Pie',
$chartData,
array(
'title' => 'Awaiting Reply by Department',
'legendpos' => 'right',
),
'250px'
)
. '
';
// Awaiting Reply by Status
$chartData = array(
'cols' => array(
array(
'label' => 'Status',
'type' => 'string',
),
array(
'label' => 'Ticket Count',
'type' => 'number',
),
),
'rows' => $awaitingReplyByStatus,
);
$content .= ''
. $chart->drawChart(
'Pie',
$chartData,
array(
'title' => 'Awaiting Reply by Status',
'legendpos' => 'right',
),
'250px'
)
. '
';
}
return array(
'title' => $title,
'content' => $content,
);
}
add_hook("AdminHomeWidgets", 1, "widget_supporttickets_overview");