_tpl_vars['client_name']; ?> ,

This is a notification to let you know that we are changing the status of your ticket #_tpl_vars['ticket_id']; ?> to Closed as we have not received a response from you in over _tpl_vars['ticket_auto_close_time']; ?> hours.

Subject: _tpl_vars['ticket_subject']; ?>
Department: _tpl_vars['ticket_department']; ?>
Priority: _tpl_vars['ticket_priority']; ?>
Status: _tpl_vars['ticket_status']; ?>

If you have any further questions then please just reply to re-open the ticket.

_tpl_vars['signature']; ?>